Swiggy Instamart - Vinculum Group

60%

Increment in GMV

99%+

Accuracy over Delivery & Tracking

100X

Increment in Orders Count

The challenge and how Vinculum helped

Post COVID struck our lives, home delivery of goods became the new normal & was widely accepted by almost everyone across the globe. With time, faster & faster delivery within minutes became the aim for brands. Keeping in mind the market demand, the food delivery giant Swiggy came out with an instant-delivery service, Swiggy Instamart, for groceries and household goods that may give it an edge over existing grocery delivery majors. WIth increase in orders, difficulty in performing warehouse operation manually lead to slight operational delays and inefficiencies. Stock and Inventory tracking across locations was also coming up as a challenge.

The following solutions were given by Vinculum:-

Vin eRetail WMS module to manage warehouse & inventory operations, inbound as well as order processing
Automatically manage & update inventory stock through a single window
Ease in audits process through various MIS reports generated from Vin eRetail panel

“Vinculum helped us scale in all the places and it also helped us get the efficiency in place. What’s important here is – how Swiggy’s business team and Vinculum’s Product team worked together, that really is commendable and both of us worked with a perspective of problem-solving and solutioning and both of us go with a common approach - customer first.“

Karan Arora
AVP & Head of Supply Chain, Swiggy Instamart